Photocase for photographers
back to Photocase

Frequently Asked Questions

This page is a collection of answers to questions that our photographers commonly ask. You can also contact us directly with any questions you may have. Write us an email at info@photocase.com or by phone at +49 30 55572455

Do not remove! Necessary for HTML-Embed in FAQ Collection.

Dazu haben wir leider nichts gefunden.

First Steps

What is Photocase?

Photocase is a Berlin based photography agency for unique stock photography.  We founded the platform in 2001 and our specialty is contemporary, natural, aesthetic-driven imagery, that is very different from traditional stock photos.

On the Photocase for Photographers page, you can learn about what kind of photos we are looking for, as well technical and legal requirements that you should keep in mind. From there you can find our Upload Tool, which you can use to upload photos quickly and easily.

General information about Photocase, our philosophy, our team and our clients can be found on The Photocase Idea page.

Providing a quality service for our photographers is incredibly important to us. If you have any questions, please feel free to write us at info@photocase.com or also by phone at +49 30 55572455.

How do I sell my photos on Photocase?

Once you have used our upload tool to upload your photos, our review team will check your images.

We are pretty strict about what we accept, and only a small number of photos make the cut. This differentiates us from other stock photo agencies, as our curated collection means that customers do not need to click through hundreds of photos to find the right one for their project.

Photocase customers are always looking for natural, creative photos that are different from the stock photo clichés. You can find out more about what kind of photos we accept on the photo selection and desired images page.

When your photo makes our heart skip a beat, and meets the legal and technical requirements, you will be notified by email.

Once it has been approved, for your photo to land in our collection you need to give it a title, general image information and keywords.

What kind of photos are you looking for?

We’re always on the lookout for contemporary, creative, aesthetically interesting images. For example, we love photos of people in various lifestyle situations, as well as conceptual images of daily themes that have a creative and clever twist. We also like series of photos, so customers have a better chance of finding the perfect photo.

Here are a few themes that our photo review team like to see:

  • People & Lifestyle - People from various backgrounds in relatively normal situations.
  • Conceptual and symbolic photos - Current and day-to-day themes with a creative or funny twist.
  • Travel and Nature - People on trips, and in the great outdoors.
  • Family & Togetherness - Photos from everyday life of people, familers and children.
  • Food, Wellness and Sports - Scenes of people enjoying or preparing food in the kitchen, engaging in sporting activities and fitness, or wellness and relaxation.
  • Parties and Holidays - Christmas, Easter, Birthdays, Parties, Festivals, First day of school, and so on.

How can I get in contact with Photocase?

Communicating with our photographers is very important to us! You can reach us by email at info@photocase.com, live chat or by phone +49 30 88764920.

Uploading Photos

How can I upload Photos?

You can upload photos using our hassle-free upload tool.

Please check the technical and legal requirements that your photos must meet before you can start uploading and selling!

If you are a photographer with a very high number of photos, or an agency wishing to sell photos via our platform, get in contact with us and we will organize a solution tailored to your needs.

What technical requirements do my photos need to meet?

The technical requirements for your photos are as follows:

  • JPG Format
  • at least 4000px on the shortest side
  • highest JPG-Quality (Quality 100 in Photoshop/Lightroom)
  • RGB with sRGB Color Profile

What legal requirements do my photos have to meet?

Publishing photos on the internet means there are quite a few rules and legal requirements to be aware of. Some images just can not be published, as there are laws forbidding it. Other images require a model or property release, while some images can be uploaded and published without any additional permissions.

The legal Information for Photocase photographers page has more information about what you need to be aware of before publishing photos on Photocase.

Do you require proof of a model or property release?

Photos that show a recognizable person require a model release. Photos that show places or things that are legally protected by trademark or owned by another person require a property release.

If you plan to publish a photo that requires a release, we will ask you to confirm that you have a release by marking a checkbox during the finalization process of bringing your image online. If a customer asks for a copy of the release, we will contact you for a copy.

If you plan to publish a photo of a person that has not yet reached the age of majority, you will require a release from their legal guardian.

More information about model and property releases can be found on the legal information for photographers page.

Why can I only upload 10 photos per day?

New photographers can only upload 10 photos per day to our photo review queue. Please send your very best photos first, so we can get a better idea of your work. Once we have accepted 10 of your photos, your upload limit will automagically increase to 100 photos per day.

How long do I have to wait for a photo to be accepted?

The review process takes roughly 3 days. Sometimes it can take longer, and this depends on the number of photos in the queue. There are times we receive large numbers of photos at once, so we ask for a little patience.

The current situation of each of your photos can be reviewed in your Photocase account under manage photos.

What happens once my photo has been accepted?

When your photo makes our heart skip a beat, and meets the legal and technical requirements, we will inform you by email.

In order for your photo to be published on our site, you will have to finalize your photo by giving it a title, general information and keywords.

It is important that you only describe what is actually on the photo! Pretend you are describing the photo to someone who can not actually see the photo.

Why was my photo rejected?

If your photo was rejected, that does not mean that we thought it was a bad photo. Usually a photo is rejected because we think it will not meet the expectations of our customers.

Our photo review team is quite strict and accepts around 10% of all photos that are uploaded. The reason is, our customers have high expectations for our curated collection, and that only the best photos make it, meaning customers need to spend less time sifting through hundreds of images before finding the right one.

Unfortunately, due to the huge amount of photos we receive every day, we will not provide specific reasons why a photo was rejected.

You can find more information about what kind of photos we are looking for on the photo selection and desired images page.

How do I best choose captions and keywords for my photos?

It’s very important that you add appropriate keywords and a strong title for your photos so that our customers can find what they are looking for more easily. It’s important that you only describe what’s actually visible on the photo. Imagine you’re describing a photo to someone who can’t actually see the photo.

Selling Photos

How much can I earn at Photocase?

We began many years ago as a platform for photographers and we have great respect for your work. It is important to us that we have a fair working relationship, so we offer a starting royalty rate of 40% of the net sale price of your photo. Over time you can increase this royalty up to 60%.

Photocase is not only the perfect platform to present your photos and to network, but also a great marketplace for you to sell your work.

The page My Sales shows you what photos you have sold and how much you have earned.

How do I get paid?

Your current income can be accessed on your Payouts Page. Once you have earned €100, you can also request a payout there.

We pay you using either Paypal, or if you have a bank account in Germany, Austria or Switzerland, we pay by bank transfer.

Due to tax regulations, you need to indicate whether you are a private person, a company or a small business. Note that once we have issued the payment we can not change it, so make sure you give us the correct information!

Depending on your bank, the money should arrive on your account within 1 week.

Where do I see my current income?

You find your sold photos and current income on your Sales page.

Where can I see which of my photos I have sold?

Information about your sales can be found on the Sales page.

Why does my income differ for sales of the same photo?

There are various factors that can affect the sale price of your photo. These factors include the license type, the size of the image, your Sharing-Level, what payment method the customer chose, the currency, whether or not the customer used a discount code, or if they purchased via credits or on demand.

Who is going to buy my photos?

We have more than 60,000 customers from all branches, including publishing houses, public broadcasting, government ministries, federations, unions as well as design and PR agencies.

You can see a small collection of some of our clients on the About Photocase page.

What will my photos be used for?

There is a huge range of possibilities. Our licence agreement state that photos for instance can be used for websites, presentations or brochures.

On the page How to use Photocase photos, you can see more examples of how Photocase photos can be used.

Do I lose all the rights to my photo once I sell it on Photocase?

No, you are still the creator and owner of your photo.

You only grant Photocase the right to use the photo according to our licence agreement.

Detailed information can be found on the upload agreement page.

What do I do if someone uses one of my photos illegally?

It is important to contact us if you believe someone is using one of your photos without the proper permission.

We have a special contact form for this purpose. Once you send us the information about the photo in question, we will examine the case and, if required, coordinate the relicensing of the photo.

Why are my photos being downloaded for free?

Photocase began many years ago as a platform for photographers. Every uploaded photo earns a photographer Free Credits they can use to download Photocase photos. You can not use Free Credits to purchase extended licenses though.

You can choose to turn off the Sharing function. This means that other photographers cannot download your photos with Free Credits, but you will no longer receive Free Credits for your uploaded photos.

Can I sell my photos through other agencies?

Sure! We do not have any exclusivity requirements at Photocase, so you can offer you photos elsewhere if you like.

Can I use my own photos for my own projects, even if I have sold them on Photocase?

Of course! You are still the creator and owner of you photos, you can do whatever you like with them!

What does Distribution: Yes mean?

A photo with the notice “Distribution: Yes” is an indication of a photo that perfectly fits our image philosophy and Photocase style. These photos are made available to partner agencies for them to sell as well.

These agencies, including such well-known sites as Adobe Stock Premium Collection, Focused Collection and Imago, sell selected Photocase photos in their collections.

The agencies conduct a secondary photo review, which means that even if a photo is marked “Distribution: Yes,” it doesn’t guarantee that the photo will be accepted for sale by a partner agency.

For you as a photographer, this cooperation with partner agencies means that you have a chance to sell more photos, earn more and reach a wider audience.

Income

The income from these agency sales will be displayed in your income stats. Next to each sale, the name of the agency that sold your photo will be provided. You will receive the same royalty for those sales as you would if the photo sold on Photocase. Keep in mind though, that the agency that is selling your photos usually keeps a share of the sales price. The industry average is 50%.

All agencies are different in their sales reporting, and some will issue us monthly reports, while others choose to do quarterly sales reports. This means that the time between a sale and your actual payout may take some time.

You will sometimes see a Rights-Managed/Web-Only note next to your sold photos. These licenses are different from the standard Photocase License, in that the RM/Web-Only license is for a single, specific use, for example to accompany on online article. If the buyer wishes to use that photo for something else, they will need to buy a new license.

Licensing Terms

The photos offered on partner agency sites are sold under their licensing terms. We have reviewed them all carefully. The following points differ from Photocase:

  • The image citation is handled differently at our partner agencies. Sometimes only the photographer is named, and sometimes just Photocase or the agency name.
  • In Point 2.1 of our licensing agreement, we have described some contexts where the customer must ask permission prior to using a photo. This is not the case at all of our partner agencies. It’s still however forbidden to use an image or photo in an extreme context, as laid out in section 2.2 (2) of our licensing agreement.

Ending distribution

Distribution means more income and a wider audience for your photos. If you so choose, you can always revoke your involvement in the distribution program.

We would however ask you contact us with any concerns you may have with the distribution program. Write us at info@photocase.com or call at +49 30 55572455.

If, after some careful thought, you’ve decided to exclude your photos from distribution, you can follow this link and remove your photos from our partner agencies. Please keep in mind that this will not take effect immediately, as we need to first transmit the request for deletion, and the agencies will then need to process the request. The short version is that the removal process can, depending on the agency, take some time.

This & That

Where can I change or update my personal details like email address and password?

Your personal contact information can be changed on the manage account page.

Can I delete a photo that is already been published?

You can delete an already published photo on the manage photos page.

Remember that anyone who purchased and downloaded your photo before you deleted it, still retains all their usage rights!

How do I close my Photocase account?

Please just send us a short email to info@photocase.com. You will receive a confirmation email once we have closed your account.

Once you close your account, we will also remove all of your photos. Remember that anyone who purchased and downloaded your photos before we closed your account still retains the license and rights to use your photos!