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Frequently Asked Questions

This page is a collection of answers to questions that our photographers commonly ask. You can also contact us directly with any questions you may have. Write us an email at info@photocase.com or by phone at +49 30 55572455

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First Steps

The technical requirements for your photos are as follows:

  • JPG or TIF Format
  • at least 2500px on the short side
  • highest JPG-Quality (Quality 100 in Photoshop/Lightroom)
  • RGB with sRGB Color Profile

What is Photocase?

Photocase is a Berlin based photography agency for unique stock photography.  We founded the platform in 2001 and our specialty is contemporary, natural, aesthetic-driven imagery, that is very different from traditional stock photos.

On the Photocase for Photographers page, you can learn about what kind of photos we are looking for, as well technical and legal requirements that you should keep in mind. From there you can find our Upload Tool, which you can use to upload photos quickly and easily.

General information about Photocase, our philosophy, our team and our clients can be found on The Photocase Idea page.

Providing a quality service for our photographers is incredibly important to us. If you have any questions, please feel free to write us at info@photocase.com or also by phone at +49 30 55572455.

How do I sell my photos on Photocase?

Once you have used our upload tool to upload your photos, our review team will check your images.

We are pretty strict about what we accept, and only a small number of photos make the cut. This differentiates us from other stock photo agencies, as our curated collection means that customers do not need to click through hundreds of photos to find the right one for their project.

Photocase customers are always looking for natural, creative photos that are different from the stock photo clichés. You can find out more about what kind of photos we accept on the photo selection and desired images page.

When your photo makes our heart skip a beat, and meets the legal and technical requirements, you will be notified by email.

Once it has been approved, for your photo to land in our collection you need to give it a title, general image information and keywords.

What kind of photos are you looking for?

We’re always on the lookout for contemporary, creative, aesthetically interesting images. For example, we love photos of people in various lifestyle situations, as well as conceptual images of daily themes that have a creative and clever twist. We also like series of photos, so customers have a better chance of finding the perfect photo.

Here are a few themes that our photo review team like to see:

  • People & Lifestyle - People from various backgrounds in relatively normal situations.
  • Conceptual and symbolic photos - Current and day-to-day themes with a creative or funny twist.
  • Travel and Nature - People on trips, and in the great outdoors.
  • Family & Togetherness - Photos from everyday life of people, familers and children.
  • Food, Wellness and Sports - Scenes of people enjoying or preparing food in the kitchen, engaging in sporting activities and fitness, or wellness and relaxation.
  • Parties and Holidays - Christmas, Easter, Birthdays, Parties, Festivals, First day of school, and so on.

How can I get in contact with Photocase?

Communicating with our photographers is very important to us! You can reach us by email at info@photocase.com, live chat or by phone +49 30 88764920.

Uploading Photos

The technical requirements for your photos are as follows:

  • JPG or TIF Format
  • at least 2500px on the short side
  • highest JPG-Quality (Quality 100 in Photoshop/Lightroom)
  • RGB with sRGB Color Profile

How can I upload Photos?

You can upload photos using our hassle-free upload tool.

Please check the technical and legal requirements that your photos must meet before you can start uploading and selling!

If you are a photographer with a very high number of photos, or an agency wishing to sell photos via our platform, get in contact with us and we will organize a solution tailored to your needs.

What technical requirements do my photos need to meet?

The technical requirements for your photos are as follows:

  • JPG or TIF Format
  • at least 2500px on the short side
  • highest JPG-Quality (Quality 100 in Photoshop/Lightroom)
  • RGB with sRGB Color Profile

What legal requirements do my photos have to meet?

Publishing photos on the internet means there are quite a few rules and legal requirements to be aware of. Some images just can not be published, as there are laws forbidding it. Other images require a model or property release, while some images can be uploaded and published without any additional permissions.

The legal Information for Photocase photographers page has more information about what you need to be aware of before publishing photos on Photocase.

Do you require proof of a model or property release?

We are not lawyers and we are not allowed to give legal advice.
Please note that the attached documents are mere suggestions and we are not liable for any errors.

For photos of recognizable persons and of things or places to which the copyright, trademark or house right applies, a written model or property release is required. You will need to upload the model or property release before publishing an accepted photo in the finalization process.

Please note that in addition to the release, you will also have to hand over and get a signature on a DSGVO-compliant privacy policy. For reasons of fairness you should explain the legal consequences to the model or the owner in detail. It is recommended to always have some forms ready and to get the necessary signatures at the beginning of a photo session.

Non-binding templates for model and property releases can be downloaded here:

If you upload images with a recognizable person you need this person to sign both a model release and a privacy policy, permitting  you to sell the created images and to use the data from the model release. These signed documents are uploaded to Photocase only after an image has been accepted.
Download Model Release

If that recognizable person is not 18 years old yet, you need to use the model release for minors and to get a signature of the legal representative of the model. The legal representative needs to sign the privacy policy too.
Download Model Release for Minors

If the image displays a recognizable private house, apartment,  garden or any other fenced property or if the photo has been shot from such a “fenced area” a property release is required. The same is true if the image shows a part of a  corporate identity or a copyrighted item by a designer, an artist or a brand.
Download Property Release

Please  take these legal matters serious and treat the models and property owners with fairness and respect. Their personality or property rights are just as important as your copyrights. No need to mention that breaches can lead to significant legal consequences.

Disclaimer: Photocase Addicts GmbH can not be made responsible for the content of these documents. The documents are subject to change and will be updated from time to time. By using these documents  you release, discharge, and agree to hold harmless the Photocase Addicts GmbH, their heirs, legal representatives and assigns, and all persons acting under Photocase’s authority or those for whom he/she is acting, from any liability by virtue of any use of the attached release and/or privacy policy or any changes or alterations made thereto.

Why can I only upload 10 photos per day?

New photographers can only upload 10 photos per day to our photo review queue. Please send your very best photos first, so we can get a better idea of your work. Once we have accepted 10 of your photos, your upload limit will automagically increase to 100 photos per day.

How long do I have to wait for a photo to be accepted?

The review process takes roughly 3 days. Sometimes it can take longer, and this depends on the number of photos in the queue. There are times we receive large numbers of photos at once, so we ask for a little patience.

The current situation of each of your photos can be reviewed in your Photocase account under manage photos.

What happens once my photo has been accepted?

When your photo makes our heart skip a beat, and meets the legal and technical requirements, we will inform you by email.

In order for your photo to be published on our site, you will have to finalize your photo by giving it a title, general information and keywords.

It is important that you only describe what is actually on the photo! Pretend you are describing the photo to someone who can not actually see the photo.

Why was my photo rejected?

If your photo was rejected, that does not mean that we thought it was a bad photo. Usually a photo is rejected because we think it will not meet the expectations of our customers.

Our photo review team is quite strict and accepts around 10% of all photos that are uploaded. The reason is, our customers have high expectations for our curated collection, and that only the best photos make it, meaning customers need to spend less time sifting through hundreds of images before finding the right one.

Unfortunately, due to the huge amount of photos we receive every day, we will not provide specific reasons why a photo was rejected.

You can find more information about what kind of photos we are looking for on the photo selection and desired images page.

How do I best choose captions and keywords for my photos?

It’s very important that you add appropriate keywords and a strong title for your photos so that our customers can find what they are looking for more easily. It’s important that you only describe what’s actually visible on the photo. Imagine you’re describing a photo to someone who can’t actually see the photo.

1. Language
Here the language is set in which keywords are to be entered. Please do not use multilingual keywords, because all keywords are translated automatically (and well) and this will confuse the search.

2. Image Description
Every photo now needs a short and objective description of the image in one short sentence. The picture description will be taken into account in the search. Example: Man bites dog

3. Creative Title
The old image titles are now used as creative titles. Creative titles are optional and they are not being considered in the search, because they are wonderfully creative, but unfortunately also falsify the search results. Example: He just wants to play!

4. Keywords
Each image should have at least five keywords that list the main elements of the image in order of importance. Location information and image characteristics such as angle of view or image dimension do not belong here, but have their own fields. For example: man, dog, bite, fight, Spaniel - I don't mention the little flowers on the meadow where this happened or the car in the background, because customers who want flower or car images will definitely not choose this photo.

5. Place
Please indicate the location only where it makes sense, e.g. for travel or landscape photography or for sightseeing and architecture, street and urban. Example: For a portrait photo taken in Madrid, specifying the location would result in the picture being shown in search results for Madrid, which is annoying for customers and does not benefit artists.

6. Image Properties
Please be sure to specify these, because the filters are controlled by this information. The details for colour and format are already filled in automatically.

7. Model and Property Releases
For all accepted photos with recognizable persons, for interior shots etc. please upload the appropriate releases before the photo goes online. A release can be assigned to several pictures from a series. There is a template, which we provide without obligation.

8. Sensitive Topics
Many customers need photos for topics like religion, politics, medicine etc. Until now we had to request each photo individually, which meant a lot of work for us and waiting times filled with uncertainty for the customer. Now this permission can be given at the finalization stage, which increases the chances of sale, as customers can filter by these uses.

Selling Photos

The technical requirements for your photos are as follows:

  • JPG or TIF Format
  • at least 2500px on the short side
  • highest JPG-Quality (Quality 100 in Photoshop/Lightroom)
  • RGB with sRGB Color Profile

How much can I earn at Photocase?

We began many years ago as a platform for photographers and we have great respect for your work. It is important to us that we have a fair working relationship, so we offer a starting royalty rate of 20% of the net sale price of your photo. Over time you can increase this royalty up to 50%.

Photocase is not only the perfect platform to present your photos and to network, but also a great marketplace for you to sell your work.

The page My Sales shows you what photos you have sold and how much you have earned.

How do I get paid?

Your current income can be accessed on your Payouts Page. Once you have earned €100, you can also request a payout there.

We pay you using either Paypal, or if you have a bank account in Germany, Austria or Switzerland, we pay by bank transfer.

Due to tax regulations, you need to indicate whether you are a private person, a company or a small business. Note that once we have issued the payment we can not change it, so make sure you give us the correct information!

Depending on your bank, the money should arrive on your account within 1 week.

Where do I see my current income?

You find your sold photos and current income on your Sales page.

Where can I see which of my photos I have sold?

Information about your sales can be found on the Sales page.

Why does my income differ for sales of the same photo?

There are various factors that can affect the sale price of your photo. These factors include the license type, the size of the image, your Sharing-Level, what payment method the customer chose, the currency, whether or not the customer used a discount code, or if they purchased via credits or on demand.

Who is going to buy my photos?

We have more than 60,000 customers from all industries, including publishing houses, public broadcasting, government ministries, federations, unions as well as design and PR agencies.

You can see a small collection of some of our clients on the About Photocase page.

What will my photos be used for?

There is a huge range of possibilities. Our licence agreement state that photos for instance can be used for websites, presentations or brochures.

On the page How to use Photocase photos, you can see more examples of how Photocase photos can be used.

Do I lose all the rights to my photo once I sell it on Photocase?

No, you are still the creator and owner of your photo.

You only grant Photocase the right to use the photo according to our licence agreement.

Detailed information can be found on the upload agreement page.

What do I do if someone uses one of my photos illegally?

It is important to contact us if you believe someone is using one of your photos without the proper permission.

We have a special contact form for this purpose. Once you send us the information about the photo in question, we will examine the case and, if required, coordinate the relicensing of the photo.

Why are my photos being downloaded for free?

Photocase started many years ago as a sharing platform for photographers and to this day some photographers have so-called Free Credits, with which photos of other artists can be downloaded free of charge, provided they take part in that scheme too. Excluded from this are all extended licenses.  

You can deactivate this function in your settings. This means that other photographers can no longer download your photos for free with Free Credits, but also that you can no longer have access to Free Credits that you received earlier.

The sharing scheme ended in July 2019 and is no longer offered to new artists.

Can I sell my photos through other agencies?

Sure! We do not have any exclusivity requirements at Photocase, so you can offer you photos elsewhere if you like.

Can I use my own photos for my own projects, even if I have sold them on Photocase?

Of course! You are still the creator and owner of you photos, you can do whatever you like with them!

What does Distribution: Yes mean?

A photo with the reference Distribution: Yes was suggested to our partner agencies for resale. Unfortunately, the system of using third-party distributors has not proved to be successful, so we have discarded it. There is still a contract with one distributor that we have to fulfill. If you still have pictures in distribution, you can take them out here with one click.

Income

The income from these agency sales will be displayed in your income stats. Next to each sale, the name of the agency that sold your photo will be provided. You will receive the same royalty for those sales as you would if the photo sold on Photocase. Keep in mind though, that the agency that is selling your photos usually keeps a share of the sales price. The industry average is 50%.

All agencies are different in their sales reporting, and some will issue us monthly reports, while others choose to do quarterly sales reports. This means that the time between a sale and your actual payout may take some time.

You will sometimes see a Rights-Managed/Web-Only note next to your sold photos. These licenses are different from the standard Photocase License, in that the RM/Web-Only license is for a single, specific use, for example to accompany on online article. If the buyer wishes to use that photo for something else, they will need to buy a new license.

Licensing Terms

The photos offered on partner agency sites are sold under their licensing terms. We have reviewed them all carefully. The following points differ from Photocase:

  • The image citation is handled differently at our partner agencies. Sometimes only the photographer is named, and sometimes just Photocase or the agency name.
  • In Point 2.1 of our licensing agreement, we have described some contexts where the customer must ask permission prior to using a photo. This is not the case at all of our partner agencies. It’s still however forbidden to use an image or photo in an extreme context, as laid out in section 2.2 (2) of our licensing agreement.

Ending distribution

Distribution means more income and a wider audience for your photos. If you so choose, you can always revoke your involvement in the distribution program.

We would however ask you contact us with any concerns you may have with the distribution program. Write us at info@photocase.com or call at +49 30 55572455.

If, after some careful thought, you’ve decided to exclude your photos from distribution, you can follow this link and remove your photos from our partner agencies. Please keep in mind that this will not take effect immediately, as we need to first transmit the request for deletion, and the agencies will then need to process the request. The short version is that the removal process can, depending on the agency, take some time.

This & That

The technical requirements for your photos are as follows:

  • JPG or TIF Format
  • at least 2500px on the short side
  • highest JPG-Quality (Quality 100 in Photoshop/Lightroom)
  • RGB with sRGB Color Profile

Where can I change or update my personal details like email address and password?

Your personal contact information can be changed on the manage account page.

Can I delete a photo that is already been published?

You can delete an already published photo on the manage photos page.

Remember that anyone who purchased and downloaded your photo before you deleted it, still retains all their usage rights!

How do I close my Photocase account?

Please just send us a short email to info@photocase.com. You will receive a confirmation email once we have closed your account.

Once you close your account, we will also remove all of your photos. Remember that anyone who purchased and downloaded your photos before we closed your account still retains the license and rights to use your photos!